92%
of messages answered in under a minute
ChatPilot unifies WhatsApp, Instagram, Messenger, Telegram, TikTok and Gmail into a single thread — with an AI concierge that answers in your brand voice, around the clock, and hands off to your team when it matters.
Your people pour hours into crafting the perfect experience on-property. Meanwhile, the message that would have earned you a return visit sits unopened in a forgotten DM folder.
A 4-night stay, gone. Your competitor replied in 9 minutes. Price never came up.
Your closer was at the pass. The host read it, thought someone else had. Nobody had.
Three different prices. Three different answers. One group that booked elsewhere.
Twelve days earlier, they gave you a chance to fix it. You missed the email.
ChatPilot ingests every inbound channel, unifies them per contact, and lets an AI concierge trained on your SOPs reply instantly — drafting in the tone you'd use, escalating to a human the moment it should.
Upload your playbooks, menus, rate sheets. ChatPilot answers the way your best team lead would.
Complaints, VIPs, custom requests — flagged and routed to the right human before they escalate.
Sarah on WhatsApp in March and on Instagram in May is still Sarah. Full history, always.
Response time, conversion, CSAT, recovery rate — surfaced per channel, per team, per property.
Median reply time drops from 14 minutes to under 40 seconds — including nights, weekends, and public holidays.
Cohort of 42 properties · Q3 25Teams handle 2.5× the inbound without adding headcount. Front-of-house stops being a call centre.
Internal benchmarks · 2025Guests come back when they're remembered. Unified history across channels makes every conversation feel personal.
Avg. across F&B + hotel clientsBefore ChatPilot, our front desk had four screens open and still missed messages. Now the concierge replies in seconds — in our voice — and my team does the work only people can do.